Customer Service Representative in Miami, Florida

Description

Robert Half is seeking a bilingual Spanish Customer Service Representative for an exciting opportunity in the medical field. This role is ideal for someone who thrives in a fast-paced environment and is comfortable with a flexible schedule. The position is based in Miami, FL 33132.

Responsibilities:

• Act as the first point of contact for customers, addressing their queries via phone, email, and text.

• Utilize the customer relationship management tool provided to research inquiries and document customer interactions.

• Handle customer credit applications, ensuring they are processed accurately and efficiently.

• Maintain and update customer credit records on our internal systems.

• Collaborate with team members to identify root causes of inquiries and provide the best solutions.

• Proactively monitor customer accounts and take necessary actions as required.

• Prepare detailed reports on products or services by collecting and analyzing customer information.

• Manage and schedule appointments, ensuring a smooth flow of operations.

• Perform data entry tasks and maintain records with a high level of accuracy.

• Exhibit a consistently positive attitude and bring enthusiasm to every interaction.

Requirements • Proven experience in a customer service role, preferably within the retail sector

• Proficiency in answering inbound calls and handling inbound/outbound calls efficiently

• Demonstrated skills in call center customer service

• Ability to perform data entry tasks with high level of accuracy

• Excellent skills in email correspondence, including professional tone and grammar

• Proficiency in using Microsoft Word and Excel for data management and reporting

• Experience in order entry and processing in a fast-paced environment

• Ability to schedule appointments and manage multiple calendars

• Strong interpersonal skills with a focus on providing outstanding customer service

• High level of organizational and multitasking skills

• Good problem-solving abilities and the capacity to work under pressure

• Excellent verbal and written communication skills

• Ability to work in a team and collaborate with various departments.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .