Customer Service Representative in Morristown, Tennessee

PURPOSE

We are seeking a motivated individual to join our Customer Service team in a dynamic and growing tactical footwear company. The ideal person for this position has a passion for helping people. A Customer Service Representative, or CSR, will provide product information, process customer orders, and efficiently resolve questions or issues that compel our customers to contact us. The CSR is on the leading edge of interaction with our customers and important to the companys success.

WHAT YOU WILL DO

Manage incoming and outgoing calls to assist customers

Accurately and efficiently process customer orders

Assist customers with basic troubleshooting to resolve product, account, and delivery questions

Interact with other areas in the company to meet customer requests

Build trust and confidence with customer accounts

Efficiently use the computer system to access order, customer, and product information

Assist with return authorizations

Positively manage customer complaints and follow up to ensure resolution

Reflect the companys high standard of service and satisfaction in every customer interaction

Other duties as assigned

WHAT YOU WILL BRING

Strong verbal and written communication skills

An ability to understand and problem-solve customers needs

Familiarity with order management or similar programs

Proficient use and understanding of Microsoft Excel and Word

Solid customer orientation

Being detail-oriented and ability to communicate details effectively

Good organization and time management skills

COMPENSATION

Pay: $15+ / hour

Hours/Week: 40, Full Time

Medical, dental, and vision

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