Customer Service Representative in Raleigh, North Carolina

Convey your coronary heart to CVS Well being Each one among us at CVS Well being shares a single, clear objective: Bringing our coronary heart to each second of your well being. This objective guides our dedication to ship enhanced human-centric well being take care of a quickly altering world. Anchored in our model — with coronary heart at its heart — our objective sends a private message that how we ship our providers is simply as vital as what we ship. Our Coronary heart At Work Behaviors™ assist this objective. We would like everybody who works at CVS Well being to really feel empowered by the function they play in reworking our tradition and accelerating our potential to innovate and ship options to make well being care extra private, handy and inexpensive.

Place Abstract

This can be a work from home alternative.• Solutions questions and resolves points as a “single-point-of-contact” primarily based on cellphone calls from plan sponsors, members and suppliers. Offers personalized interplay primarily based on buyer desire and individualized wants, creating an emotional reference to our members by understanding and fascinating the member to the fullest.• Totally understands the member’s wants by constructing a trusting and caring relationship with the member.• Anticipates buyer wants. Offers the shopper with associated data to reply the unasked questions, e.g. extra plan particulars, profit plan particulars, member self-service instruments, and many others.• Makes use of customer support threshold framework to make monetary selections to resolve member points.• Educates and assists clients on varied components of profit plan data and obtainable providers created to reinforce the general customer support expertise with the corporate (i.e., help with member self-service instruments, Session Alternatives – Easy Steps, Value of Care Instruments, Pure Alternate options Program, and many others.).• Makes use of all related data to successfully affect member engagement.• Takes fast motion when confronted with an issue or made conscious of a scenario.• Takes possession of every buyer contact to resolve their points and join them with extra providers as acceptable.• Identifies member wants past the preliminary inquiry by answering the unasked questions.• Resolves points with or without restricted administration intervention.• Offers training to members to assist them in managing their well being.• Responds rapidly to satisfy buyer wants and resolve issues whereas avoiding over-committing.• Different actions could embrace: offering declare standing data, profit protection interpretations, and explaining plan eligibility.• Processes declare referrals, new declare hand-offs, and escalates points as acceptable by the system for grievances and appeals.• Initiates out-reach/welcome calls to make sure constituents expectations are met or exceeded. Identifies tendencies and any rising customer support points and works to develop options to handle potential issues and/or plan options of curiosity as an method to enhance understanding of profit plans and enhance post-enrollment member satisfaction.• Companions with different departments to ship shopper particular displays.• Coordinates efforts each internally and throughout departments to efficiently resolve service points and develop course of enchancment meant to reinforce the general supply of service.• Works collaboratively with colleagues to ship the perfect buyer expertise,.• Seeks to know the shopper, together with circumstances, issues, expectations and wishes.• Asks probing inquiries to establish the underlying buyer wants.• Appropriately transitions conversations to discover prospects for extending buyer interactions.• Guides members to the suitable well being useful resource. Gives options the place acceptable .• Acts with the perfect curiosity of buyer in thoughts and central to all interactions.• Collaborates with colleagues and associates to ship a world class buyer expertise.• Serves as SME offering technical help when wanted on name associated points, merchandise, and/or system purposes supply issues.• Could take part in preparation and presentation of shopper particular displays.• Could observe and development information. Coaches, trains and assists within the growth of name heart workers, as required.• Participates in and/or leads particular initiatives/initiatives addressing service points, as crucial.• Offers technical or subject material experience regarding insurance policies, procedures, and function-related purposes/techniques instruments as wanted.• Delivers inner high quality opinions.• Offers acceptable assist in third occasion audits when required. Paperwork and tracks all contacts, occasions, and outcomes with purchasers utilizing acceptable techniques and processes

Required {Qualifications}

• Buyer Service experiences in a transaction primarily based setting comparable to a name heart or retail location most popular, demonstrating potential to be empathetic and compassionate.• Efficient organizational expertise and skill to handle a number of duties.• Efficient communication expertise, each verbal and written

EducationHigh Faculty Diploma Required

Pay Vary

The standard pay vary for this function is:

$17.00 – $25.15

This pay vary represents the bottom hourly charge or base annual full-time wage for all positions within the job grade inside which this place falls. The precise base wage provide will depend upon a wide range of elements together with expertise, training, geography and different related elements. Along with your compensation, benefit from the rewards of a corporation that places our coronary heart into caring for our colleagues and our communities. The Firm provides a full vary of medical, dental, and imaginative and prescient advantages. Eligible staff could enroll within the Firm’s 401(okay) retirement financial savings plan, and an Worker Inventory Buy Plan can also be obtainable for eligible staff. The Firm offers a fully-paid time period life insurance coverage plan to eligible staff, and short-term and long run incapacity advantages. CVS Well being additionally provides quite a few well-being packages, training help, free growth programs, a CVS retailer low cost, and low cost packages with taking part companions. As for day without work, Firm staff get pleasure from Paid Time Off (“PTO”) or trip pay, in addition to paid holidays all through the calendar 12 months. Variety of paid holidays, sick time and different day without work are supplied in keeping with related state legislation and Firm insurance policies. For extra detailed data on obtainable advantages, please go to jobs.CVSHealth.com/advantages

CVS Well being requires sure colleagues to be absolutely vaccinated in opposition to COVID-19 (together with any booster pictures if required), the place allowable underneath the legislation, except they’re accepted for an inexpensive lodging primarily based on incapacity, medical situation, non secular perception, or different legally acknowledged causes that stops them from being vaccinated.

You might be required to have acquired at the least one COVID-19 shot previous to your first day of employment and to offer proof of your vaccination standing or apply for an inexpensive lodging inside the first 10 days of your employment. Please notice that in some states and roles, you might be required to offer proof of full vaccination or an accepted cheap lodging earlier than you’ll be able to start to actively work.

CVS Well being is dedicated to recruiting, hiring, creating, advancing, and retaining people with disabilities. As such, we attempt to offer equal entry to the advantages and privileges of employment, together with the availability of an inexpensive lodging to carry out important job features. CVS Well being colleagues can provoke a request for an inexpensive lodging, together with a certified interpreter, written data in different codecs, translation or different providers by myHR (1-888-694-7287, or by myLeave at myHR). You probably have a speech or listening to incapacity, please name 7-1-1 to make the most of Telecommunications Relay Companies (TRS). We’ll make each effort to reply to your request inside 48 enterprise hours and do all the things we will to work in the direction of an answer.