Customer Services Representative Central Lab in Buffalo, New York

Salary: 17.58-26.38 USD

Facility: Sisters of Charity Hospital

Shift: Shift 2

Status: Full Time FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: No

Work Schedule: Days and Evenings with Weekend and Holiday Rotation

Hours:

10am-6pm

Summary:

Primary responsibilities are to act as the liaison between the Laboratory Department and any customer having a relationship with the Catholic Health System Department of Laboratory Services and providing high quality Customer Service.

Responsibilities:

EDUCATION

• High School diploma or GED

• Associates degree preferred

EXPERIENCE

• Two (2) years in laboratory setting preferred or customer service field preferred

KNOWLEDGE, SKILL AND ABILITY

• Possess excellent communication skills – written, oral, and interpersonal

• Clear understanding of medical terminology

• Working knowledge of LIS/HIS and PC-based such as MS Word and Excel preferred

• Customer service skills as demonstrated in current or previous job experience, documented training/in-services

• Ability to handle multiple complex issues under pressure without demonstrating any sign of frustration or disorganization

• Have the initiative and ability to demonstrate ultimate concern for the customers, anticipating their needs and going beyond their expected levels of service

• Demonstrated telephone etiquette techniques

WORKING CONDITIONS

ENVIRONMENT

• Normal heat, light space, and safe working environment; typical of most office jobs

  REQNUMBER: 31656