Customer Success Manager


At Allow, we imagine rebates are the easiest way for firms throughout the provide chain to create, preserve and develop their buying and selling relationships. Rebates enable buying and selling companions to make the very best selections for his or her companies, which means everybody wins: producers, distributors, retailers and, most significantly, finish customers. At Allow, we’re making a wholesome, vibrant provide chain ecosystem the place accomplice collaboration drives the very best merchandise, companies and values to clients.
And the market agrees with us. Allow is a quickly rising, series-D funded SaaS firm. Our greater than 500 Enablees serve the worldwide provide chain from the UK, US, Canada and Australia, and now we have objectives of continued worldwide growth.
As certainly one of our distinctive Enablees, you will play a pivotal function in shaping the way forward for rebate administration. Be part of us in a dynamic work atmosphere teeming with alternatives, the place your efforts is not going to solely set up our platform because the world’s main rebate administration software program but in addition assist us revolutionize your complete provide chain expertise.
As a Buyer Success Supervisor, you’ll work intently with our clients to assist them attain their objectives and realise most worth from Allow. On this place, you’ll lead and handle a crew of Implementation Analysts. You’ll reveal dedication and proactivity to the event of your individual Buyer Success sub-team. You’ll work with clients of all sizes from SMB and Mid-market segments of the Allow portfolio to massive Enterprise and Strategic companies, efficiently onboarding them and finishing function implementation initiatives. You’ll turn out to be the trusted advisor who will empower our clients to decommission their legacy processes and sign-up for extra Allow sources and options. You’ll hunt down alternatives to improve our present clients and work intently with the Income crew to transform them.

What we’re asking you to do!

  • Construct significant, long-lasting partnerships and be trusted as your clients’ strategic advisor to make sure retention and safe expansions.
  • Empower your clients to decommission their legacy processes and turn out to be absolutely assured utilizing Allow as their Rebate supply of fact.
  • Working intently along with your sub-team, you can be driving your clients by means of the Allow Buyer Journey, from the early Onboarding phases to being absolutely adopted. Guarantee they’re proficiently utilizing and getting the utmost worth from Allow.
  • Repeatedly be taught and upskill your self to turn out to be a rebate trade skilled your clients can depend on for finest practices.
  • Expertly current to buyer stakeholders from finish customers to C-level executives.
  • Turn out to be the product advisor the shoppers have to maximise their ROI with Allow.
  • Inspire and lead by instance, teaching your Implementation crew in direction of delivering best-in-class service ranges.
  • Supplies clear steering to direct reviews on efficiency enhancements and progress improvement.
  • Proactively contribute to the Buyer Success division attaining their Quarterly Enterprise Objectives.

What to anticipate – Within the first 30 days, you’ll:

  • Benefit from our complete Enablement onboarding programme to stand up to hurry with Allow’s product, function and processes. Additionally, the rebate trade & provide chain.
  • Actively interact with the broader Buyer Success crew so you will get to know your friends and be taught from their expertise.
  • Start to know Allow’s buyer based mostly

In days 31 to 60, you’ll:

  • Familiarise your self with recruitment processes, contribute to first and second rounds of Implementation Analyst interviews.
  • Additional your understanding of Allow’s buyer base and begin to study your individual portfolio.
  • Shadow inside and buyer calls to complement the distant onboarding programme with precise, real-world conversations.
  • Proceed to enhance your information of Allow’s choices and the Rebate trade.

61 to 90 days, you’ll:

  • Begin structuring your 1:1 and administration routine with your individual Buyer Success sub-team.
  • Taking the lead in Implementation Analyst recruitment
  • Get launched to your portfolio of consumers and begin working with them along with your sub-team.
  • Begin to get palms on with Allow’s inside instruments.

90 days onwards, you’ll:

  • Spearheading your crew of product specialists, who will ship: helpdesk triage and help, buyer coaching and onboarding and suggestions to our product groups that drive product enchancment.
  • Lead first and second stage interviews of Implementation Analysts.
  • Establish and personal new initiatives and initiatives to finest help our crew and our clients
  • Work intently with crew members and different departments to repeatedly enhance our providing, can communicate to knowledge traits and enhance buyer choices and/or processes accordingly.

What we’re asking you to convey!

  • Confirmed Buyer Success administration background with a minimal of 4 years expertise within the SaaS trade working with clients of all sizes. · Monitor document of excessive achievement in your present Buyer Success function, together with optimistic growth and retention metrics.
  • Expertise managing a crew of particular person contributors
  • Pure rapport builder and efficient communicator with a ardour for driving optimistic modifications and offering firstclass service supply to clients.
  • A frontrunner who helps to construct and foster a powerful and supportive crew tradition.
  • Nice prioritisation expertise to work by means of inside initiatives and act as an escalation level for crew and buyer issues.
  • You’re somebody who works properly with inside groups, balancing crew and buyer’s success with firm wants and alternatives
  • Need to thrive in a fast-changing hyper-growth atmosphere whereas main and rising a high-calibre crew.
  • Expertise with increasing your crew – screening, interviewing and onboarding new starters.
Allow World Inc gives equal employment alternatives (EEO) to all workers and candidates for employment with out regard to race, colour, faith, gender, sexual orientation, gender id, nationwide origin, age, incapacity, genetic info, marital standing, amnesty or standing as a coated veteran in accordance with relevant federal, state and native legal guidelines. Allow complies with relevant state and native legal guidelines governing nondiscrimination in employment in each location wherein the corporate has services. This coverage applies to all phrases and circumstances of employment, together with hiring, placement, promotion, termination, layoff, recall, switch, leaves of absence, compensation and coaching.
Allow expressly prohibits any type of illegal worker harassment based mostly on race, colour, faith, gender, sexual orientation, nationwide origin, age, genetic info, incapacity or veteran standing. Improper interference with the flexibility of Allow workers to carry out their anticipated job duties is completely not tolerated.

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