Customer Success Representative

Customer Success Representative

Hungry, Humble, Honest, with Heart!

About Nutanix

This role is Hybrid workstyle. Location: Tokyo.

Nutanixは”One Platform. Any App. Any Cloud”のキーワードのもと、ハイブリッドマルチクラウド向けのソリューションを提供するクラウドソフトウェアベンダーです。 2009年に設立され、カリフォルニア州サンノゼに本社を置く、ハイブリッドクラウドソリューション業界のグローバルリーダーであり、全世界で6000人以上の従業員がおり成長を続けています。

当社は、多くのお客様がオンプレミスあるいはパブリッククラウドを選択する中で直面するベンダーロックインを解消し、シンプルな運用ができるソリューションを提供しています。 当社のソリューションは、インフラの自動化を推進する事でユーザーのIT部門がビジネスにより密接に関連するアプリケーション及びサービスに集中できる環境を提供し、パブリッククラウド、プライベートクラウド、エッジクラウドの環境でワンクリックでの管理・運用を実現しています。管理・運用をシンプルにすることでシステムの複雑性の軽減、TCO削減を実現します。またそういった柔軟かつフットワークの軽いソリューションに移行する事により、新しい技術の導入を迅速に行うことができ、クラウド環境を最大限活用する事が可能になります。

また、当社はブルームバーグの「2020年に注目すべき企業トップ50」およびフォーチュン誌の「2020年働きがいのある会社ベスト100®」の1社に選ばれております。

The Opportunity

Do you love technology? Are you ready to transform the way companies work? If you have a passion for Enterprise Cloud Technology and a vision for the future of business; we want to talk with you.

Nutanix (NTNX) is looking for a dynamic Customer Success Representativeto deliver exceptional customer service and improve customer retention and subscription renewals for Nutanix customers. As a Customer Success Representative, you will advise our customers on maximizing the value from a wide array of Nutanix solutions, while playing a key role in helping us realize our revenue goals, including working closely with your peers in our regional sales organization and Renewal Quote Representatives to maximize the renewal revenue and renewal rate. Your day-to-day will include collaboration and coordination with our Field Sales Account Managers, and Systems Engineers to focus on the overall adoption and utilization of your existing portfolio to provide an ongoing best-in-class customer experience.

We enable your success through personalized onboarding. In 6 months, you will be comfortable with the tools and processes, built positive relationships with your internal and external ecosystem and be able to define a customer engagement plan aligned with your Nutanix account team for your dedicated territory. We are confident that within your first year you’ll have developed strong relationships with our customers. You’ll be driving the design of tailored optimization plans driven by your comprehensive understanding of their unique needs & challenges. Working as a collaborative, strategic partner you’ll advise them in how to maximize their utilization of Nutanix Solutions to positively impact their day-to-day business, and year end bottom line.

Sound like you? Please Read on.

Customer Success at Nutanix

The Nutanix Customer Success team is part of a broader ecosystem of functions focused on product adoption, renewals, retention, and accelerating revenue growth. In addition to being closely integrated with our internal Global Sales, Marketing, Channel, andSupport organizations, you will also have access to the growing Nutanix customer, partner, and distributor community in your region.

Your Role

• Maintain a consistent cadence of client – facing activities designed to increase product adoption, deliver value to the customer, and increase the likelihood of renewals, including (i) Preparation and delivery of progress checks for renewal customers, (ii) License activation workshops, (iii) Commercial reviews, all of which are designed to drive the increased success of renewals.
• Work cross – functionally with the Sales Organization, Systems Engineering, and Renewal Quoting to provide a holistic customer experience, including escalating any potential up – sell/cross – sell opportunities found through client interactions to field account teams
• Work with Account teams and internal resources to negotiate and address customer objections as they arise
• Report customer feedback and advocate customer needs in the Nutanix ecosystem

What You’ll Bring

• 2 to 4 years of experience in software sales and customer adoption, retention, renewals
• Bachelor’s degree or equivalent
• Experience and successful track record with renewal and recurring revenue model
• Experience connecting customers’ business objectives with necessary technologies to achieve them; Knowledge of technologies such as virtualization, storage, servers, Cloud, and networking is preferred
• Experience and successful track record of overachieving in a metrics – driven environment will prepare you for our environment.
• Strong analytical and organizational skills
• Strong customer relationship development skills; passionate about customer success
• Solid sales instinct with excellent presentation and negotiation skills
• Creative problem solving under pressure when working through customer issues.
• Exceptional verbal and written communication, prioritization, and time management skills
• Self – motivated but also a team player
• High energy, drive, and sense of responsibility

About Your Team

Meet Hiring Manager, Noriyuki Shimizu! Senior Manager, Customer Success, Nutanix Japan:

• 外資大手IT企業に長年勤め様々なRoleを経験後、Nutanixに2020年11月にJoinしました。
• Nutanixへの転職理由はSubscription modelへの変革を自らLeadしようと思い決断しました。
• 日本以外のTeam memberとも密にコミュニケーションし、多様な文化、価値観、規制などを理解しながら変革に挑戦していくことがとても刺激的です。
• Customer Successは価値提案活動としてパートナー様、お客様担当営業、SE Teamとも競業し、また自ら直接お客様訪問するなど多くの経験をしながらBusiness personとしての成長を掴めるRoleでもあります。

What the Team Says

• “清水さんは、メンバーそれぞれの考え方を尊重し、IT業界とマネジメントの豊富な経験に基づいた柔軟な指導とキャリアのサポートをしてくれる素晴らしいリーダーです。”- Takehiro Kurokawa, Customer Success Manager, Japan

How We Work

We are a fully hybrid team. We provide you with the flexibility to work from home or work in the office in order to maximize your productivity. Our office is clean and modernized. There is occasional travel for team events but for the most part we stay connected through weekly meetings and daily slack chats.

#LI-YW1 #LI-Hybrid

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