The Alternative: NetHope Director of Member Engagement
That is an thrilling time at NetHope because the group develops applications and companies for the Member neighborhood in collaboration with companions. We’re searching for an individual to stage up our Membership engagement and enhance NetHope’s attain, affect and influence – each inside our NetHope INGO Members, but in addition wider to their implementing companions and others within the humanitarian, conservation and growth sector.
Working with the Chief Working Officer (COO), Senior Management Staff (SLT), and Members, the Director leads the event of Member-focused content material, applications, occasions, and different engagement alternatives to assist, develop and ship digitally-enabled influence for the NetHope Membership. This function helps our Members share their information, develop their abilities, and work collectively on tasks – in order that the NetHope neighborhood as a complete can lead the non-profit sector to digital transformation for good.
This Director will work throughout NetHope to signify Member priorities, together with main, designing, nurturing, and overseeing numerous actions that assist NetHope Members catalyse their collective efforts in live performance with NetHope companions. This function is a folks supervisor and is a member of the NetHope Management Staff. This function has each a direct line administration workforce and, as a result of its cross reducing function and affect, may even handle cross workforce tasks. The function will work intently with the NetHope program leads and company relationship managers to construct initiatives that meet present and potential Member wants, and fulfil the Members’ ambitions of the place they goal to go together with the facility of digital.
Director of Member Engagement
NetHope is looking for an skilled, organized, and enthusiastic skilled to steer and stage up our Member engagement and experiences. This function is ‘the voice and soul of the Members’ inside NetHope itself and to our Companions, and can oversee and energise a Membership physique that has at current ~100 Major and Deputy Reps at its core neighborhood, an extra ~850 folks engaged in thematic teams as soon as a month, with a further ~3000 interacting with NetHope a minimum of as soon as each three months, a Summit of ~2000 folks annually, and an extra estimated ~5000 people within the nonprofit sector in our mailing lists. Along with your assist we want to nurture this robust basis and enhance our attain, in order that extra nonprofits can profit from the NetHope impact. To that finish you’ll oversee the content material growth of the NetHope annual World Summit, and be accountable for the Working Teams, Regional Chapter Conferences, and different engagement channels with the NetHope Member INGOs.
This function requires experience in massive scale neighborhood administration and development, together with viewers segmentation, metrics for motion, channel diversification and product differentiation. We’re searching for an individual who will take our present 22-year observe of partaking INGOs in significant actions that ship confirmed finest practices, and develop and enhance upon it in step with NetHope’s new technique for 2023-2030. By way of this function, the Director will create the areas and content material that give rise to the following era of NetHope’s applications (by Chapters and Working Teams and tech sector engagement), NetHope leaders (by World Summit and different content material curation), and NetHope Members (by prospecting, increasing, and vetting organizations to hitch our Membership).
To be empathic to our core neighborhood and to be true to the ethos and mandate of NetHope, the Director should be capable of span two content material domains: worldwide nonprofits, and digital know-how. To this finish the profitable applicant could have a strong generalist understanding of the methods of working of the worldwide nonprofit assist, growth, and conservation neighborhood—ideally have labored in one in every of NetHope’s +60 Members.
They may even have a generalist understanding of the key themes in know-how and ideally some expertise of efficiently using digital in complicated contexts, equivalent to might be present in worldwide nonprofit, training, or world well being settings. NetHope shouldn’t be essentially searching for a know-how specialist, however as an alternative a broad fundamental literacy of know-how subjects like AI, ICT4D, digital inclusion, knowledge and data administration, connectivity and infrastructure, digital safety of youngsters, cybersecurity, biometrics, local weather change, and abilities in a digital age.
Particular duties embrace:
Membership Engagement
- Answerable for the general Member engagement, evolution, well being and method inside NetHope.
- Contains accountability for the NetHope-wide framework segmenting the Member viewers for efficient communications, capability constructing, and program implementation wants.
- Contains accountability for NetHope’s strategic method to Member development and elevated attain into Members’ employees.
- Contains interviewing and vetting new Members (with the assist of the engagement workforce and the broader NetHope workforce), and coordinating Member votes and different enterprise as a membership group based on Bylaws.
- Act as peer accomplice to different groups in NetHope by serving to within the design and implementations of NetHope applications, advocacy, and analysis by bringing within the deep understanding of Member wants and present conditions, in addition to using your groups’ attain and channels into Members for initiatives.
- Accountable for the event, commissioning, and administration of the annual Member engagement and content material calendar, in session with Working Group and Chapter Leads, World Summit Steering Committee, the NetHope Engagement Staff, and the broader NetHope.
- Answerable for robust relationships with Member organizations by their representatives, particularly with Major and Secondary contacts/representatives. Director will use this relationship to determine alternatives that drive Member contribution and participation, and assist catalyse these joint alternatives into actuality.
- Answerable for making a tradition and work actions that foster a virtuous circle from Member participation to the measured worth and advantages obtained by Members, in collaboration with the broader Engagement Staff and the remainder of the NetHope applications and work teams.
- Accountable for sustaining a high-quality method to knowledge and development assortment about Members interactions with NetHope (with the assist of many different groups in NetHope), and the communication actions for resolution making, wants evaluation, and reporting accountability that guarantee probably the most influence for Membership.
- Answerable for guaranteeing that Member actions have efficient worth proposition communications to assist them, and to ideate with Members and the broader NetHope workforce about new advantages that NetHope might ship to its Members.
- Work with the workforce to fee analysis tasks (for instance with the NetHope Heart for the Digital Nonprofit), and coordinate fundraising actions for particular Member-led tasks (for instance with the NetHope Exterior Relations workforce).
- Lead with the Membership Coordinator to make sure Member Working Teams and Regional Chapters have robust Member participation, are assembly frequently, are staffed appropriately, and are addressing subjects related to the wants of the Member organizations.
Annual World Summit
- Answerable for the content material management of the annual hybrid NetHope World Summit for about 2,000 individuals. Contributors embrace Members, nonprofit sector leaders, know-how companions, funders, and governments.
- Answerable for creating and assembly the occasions targets and KPIs, working with the SLT, Engagement Staff and Occasion Supervisor, to drive most alternatives for networking, collaboration tasks, and fundraising for the NetHope neighborhood.
- Answerable for figuring out themes and key messaging for the occasion, working with the SLT, Engagement Staff, and Summit Steering Committee.
- Answerable for steering the NetHope workforce’s content material portion of the occasion, particularly within the plenaries and VIP occasions, working with the broader occasions workforce, SLT, and Engagement Staff to determine applicable themes, audio system, and actions.
- Convene the Summit Steering Committee comprised of Member representatives and key employees that helps to information the Neighborhood-content portion of the occasion. Work with them to curate the community-suggested portion of the occasion content material.
- Collaborate with the broader NetHope workforce on Summit supply together with logistics, communications, tech assist, sponsorships, and registration.
{Qualifications}:
Private Traits
- A ardour for NetHope’s mission and for working collaboratively and nimbly in a fast-paced dynamic atmosphere.
- A ardour for the worldwide nonprofit sector and the facility of digital to enhance their influence.
- Wonderful facilitator and motivator that may coalesce and lead stakeholders round a typical imaginative and prescient. Snug in a dwell dialog (digital and face-to-face) and with wonderful written communications. Expertise in main massive group conferences, and extra non-public 1 on 1 data gathering settings.
- Wonderful at working in a networked & digital workforce atmosphere, together with being a champion and influencer throughout organizational boundaries.
- An entrepreneur who evokes their workforce and others to innovate new approaches and builds on confirmed practices to create processes and fashions that may be scaled.
- Cultural sensitivity throughout all elements of labor
- Values and encourages variety of thought, backgrounds, and views
- Stable judgement together with dealing with of delicate data
- Integrity/ethics past reproach
- Capability to multi-task whereas sustaining vigilant consideration to element in a fast-paced nimble working atmosphere
Information and Abilities
- Expertise constructing relationships with and between Members and different stakeholders, or related coalition constructing or influencing area.
- Expertise operating a big membership or affiliation program and creating development methods for some of these communities, with some expertise of volunteer useful resource administration being superb.
- Generalist Data Expertise expertise required, ideally in a worldwide nonprofit and ideally in a management function.
- Wonderful written and verbal communication abilities, with multilingual verbal and written communication abilities a plus
- Digital ideation and venture administration a plus
- Demonstrated success in occasion growth and administration
- Staff administration expertise, particularly in a digital and globally distributed group
- Proactive and resourceful in pursuit of bettering Member (aka stakeholder) expertise
- Expertise utilizing platforms equivalent to Salesforce, Asana, Field, Slack, and occasion administration instruments a plus.
Training and Expertise
- Bachelor’s diploma from an accredited establishment most popular or equal work expertise
- Expertise in a NetHope Member group, or equal work expertise
- NGO expertise of a minimum of 3 years, ideally inside a NetHope Member or related INGO
Reporting and Working Circumstances:
- This can be a full-time place that experiences to the Chief Working Officer, and works intently with the broader Management Staff, Members, Senior Management Staff, and personal sector Companions.
- The Director instantly supervises the Membership Coordinator and Engagement Coordinator, and infrequently exterior consultants. This function can also matrix handle others throughout the group, both for the long- time period or for particular tasks/initiatives.
- NetHope is a digital group, so our workforce, our Members and our Companions are positioned world wide. As a result of world nature of the group, conferences could thus be required at any time of the day to fulfill with our stakeholders in various time zones. To fulfill these wants, NetHope embraces versatile schedules for workforce Members, and we work with one another to be positioned globally and have some predictability of labor schedules, and nonetheless keep an affordable work time stability.
- As a worldwide group, we welcome certified candidates with various backgrounds from numerous places, and who could have non-traditional work patterns.
- NetHope is a networked team-oriented atmosphere with employees working throughout purposeful areas to supply high-quality applications, companies, and connections with the Members. We worth open communication and consider {that a} employees working as a workforce produces the most effective outcomes. To this finish we worth candidates with a excessive entrepreneurial spirit, and people who have a observe report of being proactive, inventive and nurturing of cross-silo working.
- This place is 100% distant. Worldwide or home journey could also be required for two to three NetHope occasions yearly.
The best way to apply
Ought to this chance curiosity you, please submit a canopy letter and resume in confidence to here. Purposes can be accepted till December 8, 2023.
NetHope is an Equal Alternative Employer.