Document Imaging Supervisor

Job title:

Document Imaging Supervisor

Company

RecordXpress

Job description

RecordXpress, established in 2008 is a division of StorageVault Canada Inc. (SVI), a publicly traded, customer obsessed company setting a new standard in the Canadian Records and Information Management Industry. We help our customers transform their business, empower their people, and share their story through our leading-edge technology, expansive network of resources, and entrepreneurial spirit. We breed a caring culture centered on teamwork, excellence and creativity, and our diverse range of career opportunities support our people to expand their knowledge and grow their career. Our core competencies are Document Storage and Services, Media Storage and Services, Certified Document Destruction, Fulfillment, Warehousing, and Imaging & eStorage.Role Overview:
As a member of the Ottawa Imaging Team, the incumbent is responsible for but not limited to ensuring that hard copy documents are tracked, prepped, scanned, indexed, reconstituted, quality assured, and exported to the client in a manner consistent with the standards outlined in the Statement of Work for all projects. Oversee the day-to-day projects within the Imaging Center. Resolve issues, adhere to department standards, and monitor timelines and results.Responsibilities:Key Responsibilities:

• Research and resolve client issues, modify work procedures as needed to meet client demand.
• Ability to assist in the invoicing process.
• Responsible for building a cohesive and effective team as well as serving as a mentor and role model for the staff
• Staff Management: Recruit, train, and develop quality staff members
• Build and support a positive team environment
• Provide continuous motivation and contact with team to maintain a quality service culture
• Assume a working role assisting with prepping, scanning, and importing process
• Provide backup for members of the Imaging Team when they cannot be present
• Perform Quality Assurance checks to ensure all employees are following correct guidelines and procedures in their day to day work
• The Supervisor shall ensure that all staff have participated in training to understand responsibilities associated with scanning and imaging documents correctly, including ongoing training
• The Supervisor shall develop training materials, a training plan, and a training calendar in collaboration with training staff and update as needed
• Ability to conduct performance reports, which are due daily and weekly as an aggregate count of the prior and current workloads
• Communicate with the Quality Assurance team to ensure all documents meet standards
• Maintain scanning equipment

QUALIFICATIONS:Functional Knowledge, Skills, and Competencies:Understanding of the imaging processes, demonstrated leadership skills with strong technical background and organizational skills. Demonstrated basic billing knowledge. Overseeing a team of 10+ employees.Business Expertise:Basic understanding of project lifecycles.Leadership:Instrumental in driving production through the Imaging Center personnel by leading and mentoring the imaging personnel.Interpersonal Skills:This position requires good communication skills to communicate effectively internally and externally. There will be interaction with multiple areas of RecordXpress with greater focus on local market communication. External communication may consist of infrequent Client visits, written and verbal communication. Ability to communicate effectively current imaging processes.Travel Requirements:

• Total Local Travel: 1%

Qualifications:Preferred Education/Preferred Experience:

• 2-3 years supervisory experience, in a Digital environment, highly preferred.

Compliance Obligations:It is the responsibility of every RecordXpress employee:

• to comply with all applicable laws, rules, regulations, and company policies
• to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct
• to complete required training within the allotted time frame

Shift Available:Monday to Friday (Moring Shift): 7:00 am to 3:00 pmJob Type: Full-Time

• Must be able to pass Government Reliability B and potentially Level 2 Secret Security Clearance.

Join RecordXpress to grow your career, expand your knowledge, and become part of a fun team committed to customer success.

Expected salary

$30 per hour

Location

Ottawa, ON

Job date

Tue, 13 Aug 2024 23:49:43 GMT

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