Grant Administrator

Fixed Term – End of May 2026.

The Grant Administrator will provide financial support in the form of vouchers for eligible
households via telephone and email, using their administrative skills to enter customer details
onto databases and process applications. A willingness to undertake routine administrative
tasks with accuracy and reliability is essential.

Pay and conditions.

• The role is full-time (37.5 hours per week) however we will consider applications from a
  minimum of 15 hours per week.
• The salary for the role will be £25,938 per year (pro rata for part-time)
• You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life
Assurance, Health Cash plan, retail discounts, and discounted breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to:

• You will be required enter text based and numerical information into excel sheets and
  Centre for Sustainable Energy’s (CSE) customer database.
• You will communicate with people, some of whom may be vulnerable, verbally and in writing.
• You will be responsible for the day to day updating of our systems such as your CSE
  timesheets and our client database.
• To listen attentively to callers (some of whom may be in distress) and respond to their
  needs in an empathetic way.
• Review eligibility documents submitted by householders to determine their eligibility for
  funding.
• To be familiar with and adhere to CSE’s protocol, processes, and procedures.
• Any other tasks related to this role as agreed.

To see a more detailed list of responsibilities please see the supporting documents.
These documents are available to download from our website.

Essential attributes for this role include:

• Minimum Maths/English GCSE or equivalent.
• Experience of entering data onto spreadsheets and databases.
• Strong administrative skills and a willingness to undertake routine administrative tasks
  with accuracy and reliability.
• Ability to communicate effectively with people verbally and in writing.
• Ability to work in a team.
• Ability to maintain admin systems independently and accurately.
• Able to take responsibility for your own work and seek support where necessary.
• Highly organised managing time and workload

Please note, the above is an overview of the skills required for this role. To see the full
list of essential and desirable skills please see the job description.

How to apply

To apply, please download and complete the application form available from our website and send it to our Jobs email. Your application should demonstrate your
suitability for the role against the criteria outlined in the person specification and job
description.

To be considered for this role an application form must be sent to [email protected].

The closing date for applications is 17:00 on Wednesday 8 October 2025.

Interviews are expected to take place Tuesday 14 October, though this is subject to change.

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.