Overview
GovCIO is presently hiring forHelp Desk Help to a sustainment and adaptive upkeep contract below VRE PSES. This place is a distant place.
Obligations
GovCIO is looking for a candidate for the place of Assist Desk Analyst to assist the Division of Veterans Affairs BAM Portfolio. Resolve technical issues and solutions queries obtained by way of a longtime ticketing system or e-mail in assist of buyer utility use. Diagnoses, identifies, isolates, and analyzes issues using pointers and prescribed options. Might route tickets to extra applicable groups. Maintains and updates data and monitoring databases. Alerts administration to recurring issues and patterns of issues.
Accountable for investigating and figuring out software program associated issues
Successfully communicates step-by-step options to end-users
Might have to speak with software program specialists or growth staff for options
Data options into database for different Assist Desk professionals and correct file protecting
Redirects points to applicable useful resource if essential
Have to be educated of present technological points and developments
Maintains month-to-month reviews by way of PP, verbal supply, Jira updates and so on.
{Qualifications}
Affiliate’s with 5 – 8 years (or commensurate expertise)
Required Abilities and Expertise
Expertise in customer support or aiding with buyer dealing with downside fixing
Sturdy consideration to element
Expertise engaged on a staff in direction of a typical purpose
Sturdy downside fixing expertise
Sturdy verbal and written expertise
Optimistic perspective and willingness to step in, the place wanted
Most well-liked Abilities and Expertise
Expertise working in an IT surroundings
Expertise with Jira and Confluence
Expertise working in SNOW as a ticketing system
Firm Overview
GovCIO is a staff of transformers–people who’re captivated with reworking authorities IT. Every single day, we make a optimistic affect by delivering progressive IT companies and options that enhance how authorities businesses function and serve our residents.
However we will not do it alone. We’d like nice individuals to assist us do nice issues – for our prospects, our tradition, and our capacity to draw different nice individuals. We’re altering the face of presidency IT and constructing a workforce that fuels this mission. Are you able to be a transformer?
We’re an Equal Alternative Employer. All certified candidates will obtain consideration for employment with out regard to race, coloration, faith, intercourse, gender, gender id or expression, sexual orientation, nationwide origin, incapacity, or standing as a protected veteran. EOE, together with incapacity/vets.
Posted Pay Vary
The posted pay vary, if referenced, displays the vary anticipated for this place on the graduation of employment, nonetheless, base pay supplied might differ relying on a number of individualized components, together with market location, job-related data, expertise, training, expertise, and inner fairness. The entire compensation package deal for this place may additionally embody different compensation components, to be mentioned throughout the hiring course of. If employed, worker might be in an “at-will place” and the GovCIO reserves the precise to change base wage (in addition to another discretionary cost or compensation program) at any time, together with for causes associated to particular person efficiency, GovCIO or particular person division/staff efficiency, and market components.
Posted Wage Vary
USD $55,000.00 – USD $65,000.00 /Yr.
Submit a referral to this job (https://careers-govcio.icims.com/jobs/3912/help-desk-support/job?mode=apply&apply=sure&in_iframe=1&hashed=-1834385473)
Location US-Distant
ID 2024-3912
Class IT Infrastructure & Community Engineering & Operations
Place Kind Full-Time
Apply Now
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