Helpdesk Supervisor (1st shift)
Momentum Monetary Providers Group
Firm DescriptionBe aware to Inner Candidates: All inner candidates are required to inform present supervisor concerning curiosity in making use of for this position.*On-Web site Alternative – Toronto, CAFirst Shift: 7am EST – 4pm EST (Monday-Friday On-site)Job DescriptionGENERAL FUNCTIONThe Helpdesk Supervisor stories to the Director of Service Supply and oversees the day-to-day operations of the helpdesk. The Helpdesk Supervisor mentors a various workforce of helpdesk brokers and ensures that every one buyer requests and points are dealt with in a well timed {and professional} method throughout the tips of the corporate’s established insurance policies and procedures. The Position requires fixed consideration to element and consists of managing and coaching helpdesk brokers, monitoring efficiency metrics towards established SLA’s, and resolving buyer points. Obligations additionally embrace evaluating the efficiency of helpdesk brokers, coaching, constructing knowledge-based options, and dealing with inner & exterior enterprise companions on IT system points.DUTIES/RESPONSIBILITIES
{Qualifications}EDUCATION
EXPERIENCE
SKILLS
Further DataAbout Us:Momentum Monetary Providers Group, previously Cash Mart Monetary Providers is a number one supplier of economic companies in North America. For 40 years we have been dedicated to offering monetary options that meet the evolving wants of customers and enterprise house owners. Backed by a retail community of over 700 places and sturdy digital and cellular platforms, we offer entry to money and associated merchandise to assist our clients obtain their targets. We function retail places in native communities and cities throughout Canada beneath the Cash Mart® model and in Quebec as Insta Cheques® and in United States as Cash Mart® and The Examine Cashing Retailer®.Our extremely expert workforce places clients first in all the things we do. We serve thousands and thousands of individuals yearly with numerous and revolutionary monetary services and products. By this ever-evolving suite of companies, we empower clients to handle their funds and enhance their lives. Wherever clients are on their monetary journey, Momentum Monetary Providers Group offers options.We imagine in giving again to the communities the place we dwell and work. With the beneficiant help of our clients and workers, we proudly contribute yearly to charities and non-profit organizations, together with utilizing our time and expertise to serve in native communities all through Canada and the USA. We’re on the lookout for aspiring, passionate people who find themselves devoted to understanding and offering our clients with the fitting monetary options using a rising menu of services and products. We embrace range and supply a fast-paced work atmosphere.All of your data can be saved confidential based on EEO tips.*Discover to Ontario Candidates – Momentum Monetary Providers Group is dedicated to accommodating applicant’s with disabilities as much as the purpose of undue hardship throughout the recruitment, evaluation and choice course of. In case you are chosen for an interview please notify Momentum Monetary Providers Group should you require lodging in respect of the supplies or procedures used at any time throughout this course of. If you happen to require lodging Momentum Monetary Providers Group will work with you to find out how one can meet your wants.#company
Toronto, ON
Wed, 20 Mar 2024 23:08:03 GMT
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