HR Liaison Officer

World Health Organization




The objective of the Division of Business Operations (BOS) is to support the work of WHO in the European Region through delivery of services within the areas of human resources, finance, contracting and procurement, legal advice, information & communications technology, printing, security, facilities management, fixed assets, conference support, travel and transport, safeguarding personnel and staff wellness and well-being. As an enabling function, the division enhances the productivity of the health technical programmes and country offices while at the same time overseeing accountability, transparency and compliance with WHO administrative rules and regulations. The BOS division strives to strengthen the capacity of WHO/Europe to react in an agile way to external and internal changes. The division projects are designed to increase productivity, ensure financial sustainability of the region’s structures, reinforce a client-oriented culture, strengthen country office capacities, and drive strategic initiatives to enhance staff motivation and well-being.

The purpose of the HRT unit is to partner with the business adding value to the business process and work of EURO through the provision of tactical and operational advice to staff and managers on workforce planning; Policy & procedural guidance – Efficient and effective sourcing, recruitment & management of human resources; performance management compliance and advice to influence and promote a culture of continuous performance and ensure that mechanisms for a more inclusive, relevant and supportive performance culture; occupational health and related supports including the staff physician.


The purpose of this position, as part of the Regional HRT team in Istanbul, Turkey, is to increase the proximity of HR services to the workforce in Copenhagen, on arrival, throughout the life cycle and upon departure. In addition, as part of as part of the Regional HRT team in Istanbul, Turkey, offer the workforce efficient, effective, and client-oriented Human Resource services within the region.

Key duties:

  • Under the overall guidance of the Team Lead, HR Organizational Design, Workforce Planning & Client Relations, the incumbent has the following responsibilities:

Recruitment and selection:

  • Oversee recruitment and selection for positions subject to local recruitment in Copenhagen and ensure adherence to policies and procedures in filling these positions.
  • Serve as the focal point for the Internship and JPO programs being implemented in Copenhagen providing guidance and support to the divisions, interns and JPOs throughout their life cycle. 

Client Relations: People Care Centre:

  • As the focal point for the workforce (staff and affiliate) recruited/hired in Copenhagen, briefs new workforce on on-boarding processes, related entitlements and support related to living and working in Copenhagen, to ensure smooth induction of the workforce and timely implementation of associated actions.   
  • Serve as the focal point for staff and liaises closely with colleagues in the Global Service Center (GSC) on contractual and payroll matters for the workforce in Copenhagen. 
  • Briefs staff on reassignment to and out of Copenhagen on processes and related entitlements to ensure smooth and timely implementation of associated actions.
  • Maintain an overview of the local Clearance and Separation process for staff leaving Copenhagen to ensure processes are initiated, ensuring appropriate approval levels are obtained and timely processing by HR GSC. Briefs staff on processes and related entitlements to ensure smooth and timely implementation of associated actions.
  • Support staff development initiatives being implemented in Copenhagen. 
  • Represent WHO as the HR focal point in the UN City HR Network to the local salary survey committee and collaborate on joint initiatives.

HR monitoring, compliance, reporting and initiation:

  • Monitor to ensure timely initiation of actions and compliance with WHO rules and regulations, of contract extensions, probationary periods, conversion of appointments, retirements, acting arrangements, WIGIs and maximum duration of contracts.
  • Monitor performance management compliance and liaise with managers to ensure timely completion of staff PMDS and performance evaluations of the workforce.
  • Prepare monthly regular HR reports and statistics as needed.  



  • Essential: University degree (bachelor’s level) in business, human resources, social sciences or relevant field.



  • At least 2 years of human resources related and recruitment experience. 
  • Experience of working with HR and data management software. 
  • Desirable: International exposure working in human resources.

Use of Language Skills

  • Essential: Expert knowledge of English
  • Desirable: Intermediate knowledge of French, Russian and German






To help us track our recruitment effort, please indicate in your cover/motivation letter where ( you saw this job posting.

Job Location