HR Systems Support Analyst

This position is for inside candidates solely

An thrilling three-month alternative to work with the HR Techniques workforce!

Be part of our dynamic HR Techniques workforce in a pivotal position as an HR Techniques Help Analyst! This position will play a key half in guaranteeing an incredible person expertise for our in depth neighborhood of over 600 HR programs customers.

Key tasks:

• Present first-line technical help to our userbase, addressing queries and resolving points promptly through e mail, Groups, and Oxford Service Supervisor (OSM).
• Collaborate intently with workforce members to prioritise and resolve person queries, contributing to steady enchancment of our information base.
• Escalate complicated queries to second-line help when vital, guaranteeing environment friendly incident decision.
• Determine alternatives to reinforce person help and coaching supplies, aligning with College HR practices.

Desired abilities and expertise:

• Earlier expertise in a customer-facing or technical help position, demonstrating a dedication to delivering glorious customer support.
• Capacity to thrive in a fast-paced surroundings, successfully managing priorities and assembly tight deadlines.
• Sturdy organisational abilities, with the power to deal with a number of duties independently.
• Proficiency in dealing with confidential info and adherence to knowledge safety laws.
• Glorious written and verbal communication abilities, with the power to elucidate technical info clearly to non-technical audiences.
• Familiarity with HR insurance policies/practices or comparable procedures is advantageous.
• Expertise with HR programs comparable to PeopleXD and ticketing/helpdesk programs is fascinating.

If this suits your expertise and skillset, we might love to listen to from you! For extra details about the position or a casual chat, please e mail 

[email protected]

The cut-off date for all purposes shall be at 12.00 midday on 5 April 2024.