Italian-Speaking Customer Service Representative Italian-Speaking Customer Service Representative

Salary: £23,439 per annum, monthly pay

Benefits: Access to Wagestream – choose when you get paid, employee recognition platform, work from home, equipment provided

Location: Home-based within an hours commute of Kingston upon Thames, KT2 6LZ

Working Hours: 37.5 hours per week between Monday to Friday, 08:00 to 16:00

Contract Duration: Permanent, full-time

Are you looking to begin a new career? Do you have a passion for Customer Service and are IT-savvy with Windows and Mac systems? Are you fluent in Italian and English? We have an exciting role here at Foundever® for someone who has experience in first-line technical support, working on behalf of a leading software development company.

Overview

As a Customer Service Representative, you will be pivotal in delivering an awesome product and service experience for our customers using our online suite of products for our customers and the business. You will perform first line telephone and e-mail technical support and customer care to a wide customer base. Including analysis, diagnosis and resolution of software problems and helping customers with all aspects of purchasing and product queries.

The aim of the role is to help end users by providing direct support in all aspects of Windows and Mac-based business and consumer software. You will be dealing with a mix of technical support and non-technical customer care calls in languages specified.

Why Work at Foundever®?

At Foundever®, you will find our contact centre jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Your working life is how you spend a large proportion of your time, so why not spend it realising your potential? We focus on you, and with your drive, look to create your best moments.

Our office is based in the heart of Kingston town which offers a bustling market town, on the banks of the River Thames, plenty of shops and options for lunch in restaurants or cafes. We are a multilingual hub who specialise in languages. Each person in our organization brings a unique set of skills, backgrounds and cultures. Our success lies in our diversity, and our differences are our strength.

If you would like to have the opportunity to work with our varied and well-known brands, be a part of a brilliant and supportive culture that makes a positive impact in the communities where it operates, have a balanced work-life balance and competitive salary, we want to hear from YOU!

Primary Responsibilities

• Identify customer needs and guide their journey by connecting them to their online Database.
• Community, User Groups and external Professional Services companies.
• Direct customers to the right platform to solve their problems.
• End-to-end account ownership including escalation and resolution of customer needs.
• Develop long-lasting business relationships with new customers.
• Be part of an effective feedback loop to the company on customer concerns.
• Ability to quickly create written summaries of customer interactions.
• Undertake discovery and education activities to identify expansion.
• Identify process and product improvements.
• Deliver and exceed on all performance targets.
• Liaising with end users in languages specified (written and spoken).

What We’re Looking For

• Fluent in both English and Italian
• Working knowledge of Windows, Mac, networking and web technologies.
• Good case management and administrative skills.
• Experience with Database software, Salesforce and Microsoft Office would be advantageous.
• Technical and Support experience is essential
• A willingness to learn and grow

Apply Now! We look forward to reviewing your application.

Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making Foundever® a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.

If you need use to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as it permitted by UK legislation and then destroyed.

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