Software Support (Specialist/Executive)

Passionate about technology, problem-solving, and sustainability?

Join our growing software team to help renewable energy professionals maximize their impact using powerful, custom-built design tools like Easy PV and Heatpunk. You’ll play an integral role in providing hands-on customer support, conducting training, and executing vital quality assurance testing to drive our products forward.

Join our dynamic team and help accelerate the adoption of clean energy & heating solutions.

About the role

You’ll play a key role in supporting our users and maintaining the overall quality of our platforms. You will provide technical guidance to resolve customer issues, while actively testing new features and updates to ensure a seamless, high-quality software experience. This is a fantastic opportunity to blend hands-on customer support with quality assurance and contribute to the future of renewable energy.

Customer support

• Resolve customer queries via email, phone, and live chat, offering technical guidance and troubleshooting software issues.

Quality & collaboration

• Test new features and updates thoroughly to ensure they work as expected and meet quality standards before release.
• Identify, document, and validate bugs, working closely with the development team to ensure swift resolutions.
• Relay user feedback and recurring issues to the wider team to help drive product and system improvements.

Training & onboarding

• Onboard new users by conducting training webinars and product demos for Heatpunk and Easy PV.
• Maintain support resources, including help guides, FAQs, and release notes for new features.

Learning & development:

• Continuously build technical knowledge of our software platforms, renewable energy systems, and industry best practices.

About you

We’re looking for someone who:

• Is passionate about technology and problem-solving: You enjoy diving into technical issues and finding solutions to challenges.
• Is a strong communicator: You can explain technical concepts in a simple, clear, and friendly way, and are comfortable interacting with customers.
• Has a keen eye for detail: You’re thorough in your work, ensuring that every issue is addressed and customers are fully supported.
• Is eager to learn and grow: You’re excited to develop your technical skills, expand your knowledge of the renewable energy industry, and take on new challenges.
• Is proactive and organised: You can manage multiple support tickets and tasks efficiently, ensuring no customer is left behind.

Bonus points if you have:

• A degree or qualification in a technical field (e.g., Computer Science, Engineering, Renewable Energy).
• Experience in a customer support or technical support role.
• Familiarity with software tools related to the renewable energy industry.

This role is an excellent opportunity for graduates and early-career professionals who are eager to gain experience and make a meaningful impact in the renewables software sector. Even if you don’t meet all the requirements, we encourage you to apply if you have enthusiasm and a willingness to learn!

What it offers

You’ll be joining a young, dynamic company with positive values that is aiming to position itself as a leading provider in the clean energy and renewables sector. The position is based in our offices neighbouring Milton Country Park on the outskirts of Cambridge. This will be a challenging but fulfilling role.

Compensation

We are open to applicants at various stages of their careers, and salary and bonus structures will reflect your experience level:

• Level 1: Specialist: £28,000+ base salary
• Level 2: Executive: £31,000+ base salary
• Performance Bonuses: Upon successful passage of your probation period, you become eligible for annual performance-related bonuses (ranging between £1,000 and £2,000 depending on seniority bracket).
• Additionally, we share a proportion of company profits among all employees.

Benefits include:

• Free bag of delicious, fresh, locally-grown organic veg every week
• Pension salary sacrifice scheme
• Employee Assistance Package
• EV salary sacrifice scheme
• Cycle to work scheme
• Free bike maintenance
• Early finish on a Friday
• Lots of clubs to get involved with and company socials

If you have any questions before applying, please email us at [email protected]

About Midsummer

Midsummer Energy is a fast-growing company with a mission to promote renewable energy solutions. From solar PV systems to heat pumps and EV chargers, we distribute innovative products to trade customers across the UK and Ireland. Recognized as the UK’s best renewables distributor in 2020 and 2022, we’ve also developed industry-leading tools like Easy PV and Heatpunk, which are revolutionizing how our customers work.

At Midsummer, we pride ourselves on our strong environmental ethos, collaborative team spirit, and passion for driving the energy transition.

Midsummer Energy is committed to making diversity, equity, and inclusion part of everything we do – from how we support our customers to how we build our workforce. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.