Contract Type: Full time, Permanent
Location: University of Huddersfield International Study Centre
Salary: £ 23,424.63
The International Study Centre needs an experienced and accomplished Student Experience Support Officer Student Data & Enhancement. The post holder will undertake a variety of tasks including student records, managing and coordinating student attendance, student administration support and provide support to the academic and SMT where necessary.
This is a fast-paced environment and the successful applicant will have proven customer service skills and previous experience of working with international students, possess excellent IT, communication and organisational skills. The post holder will be working in an open plan office, so it is important they enjoy working as part of a team.
ABOUT THE ROLE
Creation of both electronic and paper based student files.
Ensure student details are kept up to date on central databases – contact details, visa and passport information, sponsorship details etc
Work closely with the Student Experience Coordinator – Student Data & Enhancement in monitoring student attendance on a daily basis.
Keep student attendance database up to date weekly in keeping with Centre and UKVI requirements
Ensuring relevant reports are run form Study Group systems to monitor student attendance
Ensuring relevant reports are run from Study Group systems to ensure registers are fully complete to enable attendance to be monitored effectively
Work closely with the Student Experience Coordinator – Student Data & Enhancement to establish students who are not engaging with the Centre Attendance Policy
To deal with general student enquiries
To foster productive relations with internal and external stakeholders
Production of student letters as requested
Work closely with other teams to ensure student enrolment is running smoothly
Any other duties required by the Head of Student Experience
The list of duties is not exhaustive but outlines the main features of the post at appointment and may vary as the job evolves without affecting the nature of the duties or the responsibility level.
ABOUT YOU:
A Bachelor’s degree or equivalent qualification
Experience of events coordination
Working in a fast-paced pressurised office environment
Experience of working in HE/FE environment (Desirable)
Evidence of working with International students (Desirable)
Knowledge of working across a variety of complex IT systems
Detailed evidence of coordination and organisational skills
Administrative skills, including IT skills, confident with Microsoft Excel
ABOUT US
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.
ORGANISATIONAL COMPLIANCE
Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy. (https://assets-us-01.kc-usercontent.com/95d47d95-36b6-00af-a24c-b886ecdfc4a2/754b8731-45a7-4007-90fc-06f8c1c37890/Candidates_Privacy_Notice.pdf)
We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.
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