Supporter Engagement Assistant

University of Glasgow

Job Purpose 

Support and advance the University’s low-level (under £10K) regular giving programmes by acting as the first point of contact for all enquiries.  Provide administrative support for the Supporter Engagement Team, helping with organisational tasks, communications, purchasing and maintaining the alumni database.

Main Duties and Responsibilities

1. Respond to enquiries (in person, on the phone or in writing) in a timely and efficient manner, answering questions, providing further information, connecting with colleagues. Knowing when to escalate as required. Managing the Spark Funder inbox and assisting with the Alumni inbox.

2. Provide administrative support to Supporter Engagement colleagues in implementing ambitions fundraising activities and campaigns.  Assist with all duties by maintaining and developing web content (using the University’s T4 and Net Community platforms), drafting communications and event invitations, drafting and collating social media content (for the University’s Alumni Facebook, Instagram, Twitter and LinkedIn pages), sourcing and collating merchandise for activities and events.

3. Use the Alumni Database (Raiser’s Edge software) to maintain accurate records and manage data relating to volunteers, alumni, donors and friends of the University ensuring that information is up to date, accurate and complies with user preferences and legislation. Assist in the process of identifying and managing segments of the database as required.

4. Access, update and interpret data on other relevant fundraising systems (such as Hubbub the crowdfunding platform, or Mole/Telewizard telephone fundraising software) ensuring compliance with Data Protection, Payment Card Information (PCI) and Strong Customer Authentication (SCA)legislation.

5. Undertake a coordination role for telephone campaigns on and off campus. Securing venues, catering, equipment and other supplies.  Helping with the recruitment, training and ongoing management of the student caller team by managing administration tasks, drafting and sending both personal and mass communications and dealing with enquiries and issues from the callers, consultants and alumni/donors.

6. Assist the Supporter Engagement Team with gift acknowledgement and donor stewardship activities by drafting letters, emails, content for web and social media as required.

7. Support the Supporter Engagement Manager with the management of the Chancellor’s Fund by helping to coordinate and take minutes at the biannual Chancellor’s Fund Advisory Board Meetings, responding to enquiries from student and staff who are looking to apply or have applied previously for funding. Coordinating the arrangements for the meeting such as catering, room booking, parking, folder administration and ordering supplies.

8. Act as a Purchasing Officer, source goods and services required to fulfil regular giving activities and raising purchase orders.

9. Support meetings as required through assistance in setting agendas, preparing papers and presentations, and minute taking.

10. Contribute to the maintenance and development of fundraising web pages, as well contributing content and messaging on various social media channels.

11. In line with other administrative roles within the ER Directorate, be prepared to take on other priority tasks, over and above those set out above, as required.

Knowledge, Qualifications, Skills and Experience 

Knowledge/ Qualifications 


A1 Either: Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role. Or: Scottish Credit and Qualification Framework level 5 or 6 (National 5 or 6, Scottish Vocational Qualification level 2 or 3) or equivalent, and experience of personal development in a similar role.

A2 Knowledge of privacy and data protection issues and understanding of the requirements of working with personal and confidential information.

A3 Understanding of alumni engagement and fundraising programmes and how they can support University objectives.

A4 Knowledge of current fundraising methodologies in charity or HE sector.


B1 Knowledge of the University of Glasgow.



C1 Good communication (both written and oral) and interpersonal skills with the ability to produce/present clear and concise information to a range of audiences.

C2 Excellent organisational and planning skills with the ability to multitask and solve problems in order to meet agreed deadlines.

C3 Strong IT skills including proficiency with relationship/CRM systems.

C4 Excellent attention to detail.

C5 Excellent numeracy skills.

C6 Ability to work effectively as part of a team but be able to work independently when necessary.

C7 Initiative, tact and discretion to handle personal relationships appropriately.

C8 Positive “can do” attitude.


D1 Ability to create and maintain web content.



E1 Experience of managing a wide and varied workload with the ability to prioritise and complete tasks meeting assigned deadlines.

E2 Experience and input into a relationship management database such as the Raiser’s Edge.

E3 Experience of using social media to promote activity and information and digital copywriting.

E4 Experience in a customer facing role such as alumni engagement, fundraising, membership.

E5 Experience of working with set budgets, purchasing goods and services.


F1 Experience in an alumni relations or fundraising office.

F2 Experience of organising events.

Terms and Conditions 

Salary will be on the Grade 4, £22,197 – £24,715 per annum, pro rata.

This post is part time (17.5 hours) and fixed term to 5 April 2024.

The University would consider a secondment opportunity for this post. University of Glasgow applicants should seek clearance for release for secondment from their line manager before making a formal application. 

New entrants to the University will be required to serve a probationary period of 6 months.

As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.

As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension – pensions handbook , benefits and discount packages.

3 A flexible approach to working.

4 A commitment to support your health and wellbeing

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community

We endorse the principles of Athena Swan  and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website  for more information.

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