Supporter Journey Executive

The Woodland Trust is looking for a Supporter Journey Marketing Executive to enhance our supporter journeys alongside the launch of our new CRM system.

The Role

• You’ll support the implementation and roll-out of our new CRM system and ensure supporter journey requirements are mapped and embedded.
• You’ll collaborate across departments to deliver tailored supporter journeys and communications
• You’ll assist in designing, mapping and improving supporter experiences.
• You’ll report and analyse data and insights to segment audiences and personalise supporter interactions.
• You’ll develop campaign and journey documentation.
• You’ll monitor performance, identify improvements and report to stakeholder on supporter journeys.
• You’ll provide support in campaign deliver, including content setup, testing and scheduling.
• This role is a 9 Month Fixed Term Contract.
• This role includes a mix of working from home and at our main office in Grantham, Lincolnshire. Visits to Grantham would be required no more than once a month on average.

The Candidate

• You have an enthusiasm for the environment and share our core values-Grow Together, Explore, Focus and Make it Count.

We are looking for candidates who have the following:

• Worked in marketing, supporter engagement or customer experience roles.
• Experience of CRM systems and an understanding of their role in managing supporter relationships.
• Desired knowledge of supporter engagement and retention strategies.
• Strong communication skills with the ability to collaborate across projects with multiple stakeholders.
• Desired knowledge of journey mapping tools and/or marketing automation platforms
• Experience interpreting data and applying insights.
• Strong organisational and prioritisation skills with the ability to handle a busy workload with competing priorities.

Benefits & Wellbeing

Joining our team means you’ll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:

• Enhanced Employer Pension
• Life Assurance
• Flexible & Hybrid Working Options
• Generous Annual Leave – 25 days + bank holidays (pro rata for part time)
• Buy and Sell Annual Leave
• Enhanced Parental Pay
• Employee Assistance Programme

About Us

The Woodland Trust is the UK’s leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.

Commitment to Diversity & Inclusion

To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees.

People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.

Please contact us to discuss any additional support or adjustments you may need to complete your application.

Application Advice

For fairness we keep our candidates’ personal details hidden from the hiring managers, we do not ask for your CV at application stage. Make sure that you answer the Application Questions to show your relevant skills and passion for the role.
Even if you don’t meet every requirement of the role, we would encourage you to apply.

Acceptable Use Policy – Artificial Intelligence (AI)

We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools. If you require any adjustments or support during the recruitment process, please contact [email protected].

Apply Now

If you’re ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it’s a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.

Interviews will be held via Microsoft Teams 15th December 2025.