The Team Lead Finance Operations (AP & FBS) is responsible for the end-to-end operational delivery of Purchase-to-Pay processes (PR → Pay), covering Accounts Payable and Finance Business Support activities.
The role ensures reliable, efficient, and compliant service delivery, while executing limited operational tasks and leading a team responsible for PR support, invoice processing, and payment execution. In addition to operational excellence, the Team Lead plays a key role in driving process discipline, standardization, and continuous improvement across the Finance Operations landscape.
Key Responsibilities:
Operational Leadership & Delivery
Lead the AP & FBS team: coach, develop, and manage performance, capacity, and workload across geographies; support hiring and evaluations in collaboration with the Director Finance Operations & Travel;
Ensure accurate and timely execution of PR support (FBS), PO creation and approvals, invoice processing, and payment execution & controls;
Act as process and system expert, providing day-to-day guidance, driving resolution of complex cases, and contributing hands-on to operational delivery where needed (e.g. peak periods, escalations, or coverage gaps);
Own operational performance: define and monitor KPI’s and SLA’s (backlog, throughput, service quality) and proactively close performance gaps;
Foster a high-performing team culture through regular feedback, knowledge sharing, and continuous learning.
Process Governance & Transformation
Ensure consistent PR → Pay execution across all entities, enforcing process discipline (No PO No Pay, approval workflows) and maintaining strong collaboration with Procurement, Finance, and Vendor Master Data teams;
Own the Finance Business Support (FBS) function as first-line support for business users, ensuring high-quality PR guidance, strong process adoption, and structural fixes for recurring issues;
Act as primary escalation point for business, vendors, and internal stakeholders;
Drive continuous improvement and automation (e.g. invoice automation, touchless processing, standardisation) and support the Finance Operations transformation agenda as a key operational counterpart for system enhancements.
Controls & Compliance
Ensure adherence to internal controls, financial policies, and audit requirements, supporting internal and external audits on AP and P2P processes;
Safeguard data quality and financial accuracy across all P2P activities.
Required Qualifications:
Bachelor’s or Master’s degree in Finance, Accounting, Business Administration or related field;
10 years of experience in Finance Operations/P2P, including at least 5 years in team leadership responsibility;
Strong experience in Accounts Payable and operational P2P processes;
Proven ability to manage teams in a multi-country/global environment;
Strong coaching and communication skills; ability to translate people insights into actionable plans;
Strong stakeholder management skills across Finance, Procurement and business functions;
Experience with ERP systems (Oracle Cloud preferred) and AP automation tools;
Strong analytical and problem-solving mindset;
Fluent in English; fluency in Dutch recommended.
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