Temporary Hurricane Contact Center Agent

LOCATION

Distant Work-at-Dwelling

JOB TYPE

Full-Time

PAY TYPES

Hourly + Bonus

SALARY

$15.65 / hour

BENEFITS & PERKS

REMOTE REPRESENTATIVE: Work-From-Dwelling, Paid Coaching, Paid Time Off, Medical, Dental, Imaginative and prescient, Life Insurance coverage, Retirement, Versatile Schedules, Firm Laptop computer, Day by day Contests, Prizes, Informal Gown Code, Common Raises

APPLICATION DETAILS

No Resume Required, Telephone Interview

POSITION OVERVIEW

IMMEDIATE OPENINGS – HURRICANE RELIEF AGENTS

MCI is looking for brokers to work as wanted in response to catastrophe reduction efforts. This can be a non permanent, distant place contingent on hurricane catastrophe reduction wants.

Candidates accepted for this position might be e-mailed and texted on an as-needed foundation. Hours of operation are from 8:00 AM – 8:00 PM ET, with shifts from 8:00 AM – 2:00 PM and a couple of:00 PM – 8:00 PM.

POSITION RESPONSIBILITIES

WHAT DOES A HURRICANE RELIEF AGENT DO? 

We enhance the client’s expertise, offering distinctive options to easy requests. You’ll apply the newest customer support methods and be taught our account administration techniques whereas serving to enhance the client expertise throughout a troublesome time. 

Our Hurricane Aid Brokers are liable for the next duties:

• Help clients with service inquiries
• Be taught the frequent requests and options
• Enhance the client’s expertise
• Make the most of our service methods and techniques
• Escalate buyer dissatisfaction to correct channels

Along with changing into the most effective within the enterprise, you have to be assured, absolutely engaged, a group participant, and devoted. You might be additionally liable for bringing a constructive and enthusiastic outlook to work every day!

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT? 

MCI gives all new workers with world-class coaching, encouraging all constructive, pushed, and assured candidates to use. Splendid candidates for this place are extremely motivated, energetic, and devoted. 

{Qualifications}

• Have to be 18 years of age or older
• Highschool diploma or equal
• Wonderful organizational, written, and oral communication expertise
• The power to kind swiftly and precisely (20+ phrases a minute)
• Fundamental information of Microsoft Workplace Suite (Excel, PowerPoint, Phrase, Outlook)
• Fundamental understanding of Home windows working techniques
• Extremely dependable with the power to take care of common attendance and punctuality
• The power to judge, troubleshoot, and comply with up on buyer points
• A flair for battle decision, downside fixing, and negotiation
• Have to be customer support oriented (empathetic, responsive, affected person, and conscientious)
• Potential to multi-task, keep centered, and self handle
• Sturdy group orientation and buyer focus
• The power to thrive in a fast-paced setting the place change and ambiguity prevalent
• Wonderful interpersonal expertise and the power to construct relationships together with your group and clients

CONDITIONS OF EMPLOYMENT

• Have to be approved to work of their nation of residence (The US or Canada)
• Have to be prepared to submit as much as a LEVEL II background and/or safety investigation with a fingerprint. Job gives are contingent on background/safety investigation outcomes

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We imagine that tough work ought to repay, so we make it possible for our compensation and whole rewards are aggressive. Customary beginning compensation is commensurate with expertise. 

PHYSICAL REQUIREMENTS

This job operates in knowledgeable workplace setting. Whereas performing the duties of this job, the worker might be largely sedentary and might be required to sit down/stand for lengthy intervals whereas utilizing a pc and phone headset. The worker might be often required to function a pc and different workplace tools, together with a cellphone, copier, and printer. The worker could often be required to maneuver in regards to the workplace to perform duties; attain in any course; increase or decrease objects, transfer objects from place to position, maintain onto objects, and transfer or exert power as much as forty (40) kilos.

REASONABLE ACCOMMODATION

In step with the People with Disabilities Act (ADA) it’s the coverage of MCI and associates to supply cheap lodging when requested by a certified applicant or worker with a incapacity except such lodging would trigger undue hardship. The coverage concerning requests for cheap lodging applies to all points of employment. If cheap lodging is required, please contact Kate Murph, Vice President of Human Sources, [email protected].

DIVERSITY AND EQUALITY

At MCI and its subsidiaries, we embrace variations and imagine variety is a profit to our workers, our firm, our clients, and our neighborhood. All points of employment at MCI are primarily based solely on an individual’s advantage and {qualifications}. MCI maintains a piece setting free from discrimination, one the place workers are handled with dignity and respect. All workers share within the accountability for fulfilling MCI’s dedication to a various and equal alternative work setting.

MCI doesn’t discriminate towards any worker or applicant on the premise of age, ancestry, shade, household or medical care go away, gender identification or expression, genetic data, marital standing, medical situation, nationwide origin, bodily or psychological incapacity, political affiliation, protected veteran standing, race, faith, intercourse (together with being pregnant), sexual orientation, or every other attribute protected by relevant legal guidelines, rules, and ordinances. MCI will contemplate for employment certified candidates with prison histories in a fashion per native and federal necessities.

MCI is not going to tolerate discrimination or harassment primarily based on any of those traits. We adhere to those ideas in all points of employment, together with recruitment, hiring, coaching, compensation, promotion, advantages, social and leisure applications, and self-discipline. As well as, it’s the coverage of MCI to supply cheap lodging to certified workers who’ve protected disabilities to the extent required by relevant legal guidelines, rules, and ordinances the place an worker works.

ABOUT MCI (PARENT COMPANY)

MCI (www.mci.world) helps clients tackle their CX and DX challenges in a different way, creating industry-leading options that ship distinctive experiences and drive optimum efficiency. MCI assists corporations with enterprise course of outsourcing, workers augmentation, name heart companies, buyer companies, and IT Companies wants by offering normal and specialised internet hosting, software program, workers, and companies.

In 2019 Marlowe Corporations Inc. (MCI) was named by Inc. Journal as Iowa’s Quickest Rising Firm within the State of Iowa and was named the 452nd Quickest Rising Privately Firm within the USA, making the coveted high 500 for the primary time. MCI’s subsidiaries had beforehand made Inc. Journal’s Listing of Quickest-Rising Corporations 15 occasions respectively. MCI has fifteen enterprise course of outsourcing service supply amenities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia. 

Driving modernization by means of digitalization, MCI ensures purchasers do extra for much less. MCI is the holding firm for a various lineup of tech-enabled enterprise companies working corporations. MCI organically grows, acquires, and operates corporations which have a synergistic services portfolios, together with however not restricted to Automated Contact Heart Options (ACCS), buyer contact administration, IT Companies (IT Schedule 70), and Short-term and Administrative Skilled Staffing (TAPS Schedule 736), Enterprise Course of Administration (BPM), Enterprise Course of Outsourcing (BPO), Claims Processing, Collections, Buyer Expertise Supplier (CXP), Buyer Service, Digital Expertise Supplier (DXP), Account Receivables Administration (ARM), Software Software program Improvement, Managed Companies, and Know-how Companies, to mid-market, Federal & enterprise companions. MCI now employs 10,000+ gifted people with 150+ numerous North American consumer companions throughout the next MCI manufacturers: GravisApps, Mass Markets, MCI Federal Companies (MFS), The Sydney Name Heart, OnBrand24, and Valor Clever Processing (VIP).

DISCLAIMER

The aim of the above job description is to supply potential candidates with a normal overview of the position. It is not an all-inclusive checklist of the duties, duties, expertise, and {qualifications} required for the job. You could be requested by your supervisors or managers to carry out different duties. You’ll be evaluated partly primarily based upon your efficiency of the duties listed on this job description.

The employer has the appropriate to revise this job description at any time. This job description is just not a contract for employment, and both you or the employer could terminate employment at any time, for any cause.

REGARDING COVID-19

As an employer supporting crucial Federal, State, Provincial, and Business purchasers, we now have taken steps to make sure that we stay operational whereas taking each precaution attainable to stop the unfold of COVID-19 and preserve our workers protected. 

Measures embody social distancing for these working on-site, frequent deep cleansing and disinfecting of workstations and customary areas, each day contactless temperature checks for these important workers working on-site, journey insurance policies limiting journey and obligatory quarantine, reporting and quarantine processes and insurance policies for these uncovered, and requesting masks to be worn when on-site workers should not at their workstation.

REGARDING MASKS

To assist shield our candidates and workers, we’re REQUESTING that each one on-site candidates put on a masks to interviews and coaching. In places the place state or native authorities has mandated the usage of masks, we are going to abide by the mandate, and REQUIRE masks be worn when on-location.

For extra data on MCI’s response to COVID-19 please go to www.mci.world/covid-19.

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