View Vacancy – HK – Corporate Services Officer (Protocol and Human Resources Administrative Support), AO

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.

Foreign, Commonwealth and Development Office (Operations and Corporate Services)

Main Purpose of Job:

This is a unique entry-level opportunity to support staff and operations as a Protocol and Human Resources (HR) Administrative Support Officer at the British Consulate-General (BCG) in Hong Kong.

The core focus of this role is Protocol and HR however the jobholder will also have the opportunity to provide administrative support across other portfolios in the Corporate Services Team (CST).

The CST is a small but dedicated team of 8 officers who provide corporate services (finance, procurement, human resources, protocol, IT) to circa. 100 staff in the BCG. The jobholder reports to the Corporate Services Manager (HR) and plays a key role in managing protocol and logistics activity as well as providing support on human resources, learning & development (L&D) and procurement.

We are looking for a highly motivated individual with strong interpersonal skills, a can-do attitude, and great attention to detail. Candidates with some Protocol/ HR administrative experience and/or relevant HR qualifications would be desirable, but fresh graduates with transferable internship experience are also encouraged to apply.

What the Jobholder will be Expected to Achieve:

Protocol & Logistics (40%)

  • First point of contact for UK based diplomatic staff and their families arriving / departing Hong Kong.  Provide clear, up-to-date guidance and logistical support, including on, but not limited to: visas, passports, accreditation, freight, vehicles and applications for exemption of rates. Draft and issue any correspondence and official documentation required to support these processes.
  • Work alongside the Corporate Services Manager (HR) to develop and maintain strong relationships with the local authorities in Hong Kong and Macao. Circulate clear, timely internal updates on key developments.
  • Work closely with the Community Liaison Officer (CLO) in the BCG to produce Post Reports, conduct pre-arrival briefings, and update the Welcome Pack for new diplomatic staff.

Human Resources and Learning & Development (30%)

  • Provide clear guidance to new staff and hiring managers on arrival and departure policies and procedures. Lead on administration and prepare HR related paperwork.
  • Work closely with the Corporate Services Manager (HR) to consistently seek feedback on, and implement improvements to, the BCG induction process.
  • Work collaboratively with the L&D Committee and the Foreign Commonwealth Development Office (FCDO) International Academy to improve the BCG L&D offer.

Procurement (10%)

  • Back-up procurement officer in CST. Manage the invoicing and payment of various BCG accounts, ensuring compliance with FCDO procurement processes.

Other Corporate Services Responsibilities (20%)

  • Language Officer – build language capability within the BCG by identifying providers, promoting opportunities, facilitating applications and managing payments.
  • Contribute to wider activities in the BCG through active involvement in a range of staff / corporate committees.
  • Administrative support and project work – take on additional ad hoc tasks and support new initiatives as required; provide cross-team resilience and help cover gapped positions in CST.

Please note: The above list of duties is not exhaustive, and the jobholder will be required to be flexible as assigned responsibilities could change in the future at the discretion of BCG management. The job description may be reviewed and updated to reflect operational needs. 

Resources Managed (staff and expenditure): None

  • Excellent interpersonal and communications skills to enable effective collaboration with a wide range of internal and external stakeholders
  • Strong organisational skills, attention to detail and a positive can-do attitude. Proven track record of taking responsibility, using initiative, demonstrating sound judgement, and working independently
  • Able to prioritize effectively when managing conflicting priorities and competing demands
  • Strong ability and desire to develop new skills and knowledge

Language Requirements:

  • Fluent in spoken and written English

  • Broad knowledge of, or demonstrable interest in, corporate services work
  • Spoken Cantonese and Mandarin would be a significant advantage in this role

Changing and Improving, Delivering at Pace, Managing a Quality Service, Working Together

28 May 2024

Administrative Officer (AO)

Full-time, Permanent

41

Asia Pacific

Hong Kong SAR

Hong Kong SAR

British Consulate General

1

HKD

HKD 19,665 per month

1 August 2024

Our Offer:

The British Consulate-General Hong Kong offers a generous leave package of 25 days annual leave (rising to 30 days after 5 years of service) on top of 14 days of public holidays, plus additional time off for volunteering in the community and learning and development.

Other key staff benefits, include but not limited to, a medical scheme for staff plus qualifying dependents; Mandatory Provident Fund (we make an enhanced employer contribution, with % increasing in relation to length of service); 13th Month Salary (one extra month’s salary paid in December); and performance related pay (annual bonus, performance dependent).

We are a strong supporter of continuous personal and professional development. The successful candidate will be fully supported and inducted into the role. We offer a variety of L&D opportunities to help staff improve their skills and capabilities and provide time and support to enable them to take advantage of such activities. Staff can also access a dedicated L&D budget which empowers individuals to bid for funding to address specific training needs.

We also support business-efficient flexible working. Business needs determine whether a role can be done flexibly. Security considerations however mean we are unable to support the provision of IT for hybrid working. Flexible working arrangements can include part-time, flexitime, job sharing and working compressed hours.

Applicants must have residence status in Hong Kong enabling them to live and work legally. The British Consulate-General Hong Kong does not sponsor visa applications or renewals. Employment offers are subject to successful clearance of pre-employment checks. No accommodation or relocation expenses are payable in connection with this position.

The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.

The starting salary mentioned in the job advert is unnegotiable, and there is no additional commission or allowance for this position.

Learning and Development Opportunities (and any specific training courses to be completed):

  • Courses and materials offered by the International Academy
  • Attending external events and conferences hosted by academic institutions, business chambers, etc.
  • Benefit from Posts internal learning and development strategy which allows individuals to bid for specific training needs
  • Opportunities for job shadowing across the network

Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline.”

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

We advise you to allow enough time to complete and submit your full application since only applications completed and submitted before the deadline will be considered.

Note: All applicants are required to mandatorily fill the online application form completely including the employment and educational details, experience, professional skills and behaviour-based questions. We will be thoroughly reviewing the applications and incomplete form in any respect may not be considered while shortlisting for the next stage.
 
Only shortlisted candidates for interview will be contacted. Interviewees will be assessed on the core behaviours/qualifications listed above. Unsuccessful candidates will be notified via the system in due time. Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.

To ensure a successful application it is important that you explain how you demonstrate these behaviours, including through your experience. You are strongly advised to read the Success Profiles Civil Service Behaviours Framework, which provides detailed guidance on how the behaviours are defined.

Applicants are encouraged to use the STAR (Situation, Task, Action, Result) format to prepare specific examples of when they have demonstrated these behaviours in their application. Using the STAR format to provide evidence of your skills and experience in your application and at interview helps to give a structure. You briefly describe the situation in which you showed the behaviour, and then explain your task in addressing the situation, what action you took and the result of this.

For inclusivity and diversity, please remove the following personal information when uploading your CV: name, address, email address, age, date of birth, gender and nationality. 

The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

To apply please copy and paste this link: https://fco.tal.net/vx/appcentre-ext/candidate/jobboard/vacancy/1/adv/
To help us track our recruitment effort, please specify on the application form/indicate in your cover letter where (globalvacancies.org) you saw this job posting.

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