Visitor Engagement Assistant

About The Role

The Visitor Engagement Assistant is responsible for ensuring a high standard of experience is delivered on site for visitors. They will work closely with the Visitor Engagement Manager and volunteers to ensure the daily offer at weekends delights and enthuses visitors about our cause through storytelling, presenting, activities and interactive experiences.

• To lead walks, talks, tours and activities at the London Wetland Centre, imparting knowledge with factual accuracy and enthusiasm, recognising the needs and abilities of different audiences. This may include activities such as pond dipping, enrichment building and running touch tables.
• To support the Visitor Engagement Manager with the daily leadership of Engagement volunteers. This includes acting as the daily point of contact for the team and assisting with rotas and allocation of duties where necessary.
• To assist with the completion and collation of visitor surveys and monitor visitor participation in our daily talks schedule.

This is a fixed term contact until 1st November 2026 working 12 hours at the weekends.

About You

Our ideal candidate will bring

• Previous experience in a visitor attraction or public space delivering talks, presentations, or activities to a range of audiences from all ages and abilities.
• Experience interpreting conservation/science or other topics to different audiences in engaging and inspiring ways.
• Experience of supporting the delivery of events and public activities.
• Experience of working with volunteers
• A good eye for detail, particularly concerning site presentation and interpretation
• A team player with a strong understanding of the impact of their behaviour on others
• Knowledge of wildlife and conservation, particularly British species

Please view the full job description for all the responsibilities and specifications for the role.

If this sounds like you, we would love to hear from you.

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you’ll love working at WWT

• Wake up every day knowing your work is helping to restore wetlands, and our world
• Be surrounded and inspired by our team of passionate, dedicated people
• 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
• Free entry to all our wetland centres, including your family
• Free car parking and secure bike storage areas
• Colleague discount on shopping and memberships
• Cycle to work scheme
• Contributory pension scheme
• Life Assurance of three times your salary, for peace of mind for your loved ones
• Independent personal, workplace and financial advice from our Employee Assistance Programme

WWT is an equal opportunities employer and all applications will be considered solely on merit.