Customer Service – Customer Service Rep

Business Title: Customer Service Representative

Reports to: Customer Service Manager

Leadership Scope: Individual Contributor

Company Info: With a heritage of nearly 120 years, we aren’t just a company; we are a brand of trust. But more than anything, we are a collection of individuals who, together, give Grote Industries a decisive competitive advantage. At Grote, our shared vision is clear – to meet the needs of the customers we serve. We accomplish that mission every day by following a set of core values that makes us who we are.

Innovation has been the hallmark of Grote Industries from the start. From durable, easy to see stop lights to the latest in LED lighting technology, Grote has been leading the way in advanced vehicle system solutions from early in the last century right up to today. With these innovations, Grote has helped millions of people throughout North America and the world benefit from the innovation and design excellence of Grote products.

Position Summary: The Customer Service Representative (CSR) is responsible for delivering exceptional customer support by handling inquiries, processing orders, and resolving issues efficiently. This role serves as a vital link between customers and internal teams, ensuring a seamless experience while upholding Grote Industries’ commitment to excellence.

Position Duties: – Responds to customer inquiries concerning product information, pricing, etc.

• Enters customer orders online.
• Schedules customer shipments.
• Handles credits and debits on returned goods.
• Reviews customers’ requirements.
• Tracks customers’ shipments.
• Coordinates efforts with manufacturing and shipping to meet customers required in-house date.
• Communicates information received from customers to appropriate personnel.

Requirements: A candidate should possess an associate’s degree or at least two years of pertinent work experience. Essential skills include effective communication, proficiency in Microsoft Excel, and strong problem-solving abilities, along with the capacity to thrive in a fast-paced work environment. Experience with JDE/Oracle systems is preferred but not mandatory.

Read Full Description