Customer Service Representative in Fayetteville, Arkansas

Description We are offering a contract to hire employment opportunity for a Customer Service Representative in Fayetteville, Arkansas. The role involves working in a digital tax compliance software industry, where you will be the primary point of contact for our clientele, handling their inquiries and maintaining their accounts.

Responsibilities:

• Serve as the main point of contact for customers, addressing their inquiries and concerns through phone, email, or chat.

• Document customer interactions in a case management system, ensuring accurate records are maintained.

• Conduct outbound calls to clients to resolve complex issues that require further interactions.

• Participate in special projects such as site testing and client support initiatives.

• Adapt to changes in processes and policies as directed.

• Handle incoming customer questions, providing timely and effective solutions.

• Maintain a daily log for productivity assessment and identification of individual strengths and weaknesses.

• Utilize strong verbal and written communication skills to interact with customers and team members.

• Demonstrate multitasking and prioritization capabilities in a fast-paced environment.

• Exhibit high attention to detail and a committed work ethic in all tasks. Requirements • Must have the ability to effectively handle inbound calls.

• Previous experience in a call center or customer service role is beneficial but not required.

• Strong customer service skills, including the ability to handle difficult customers and resolve complaints.

• Excellent communication and interpersonal skills.

• Ability to solve problems quickly and effectively.

• Basic computer skills and familiarity with call center systems and technology.

• Ability to learn about the company’s products or services to provide accurate information to customers.

• Must be able to work in a fast-paced environment.

• Strong multitasking abilities.

• High school diploma or equivalent educational experience.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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