Customer Service Representative in Marrero, Louisiana

Description

Robert Half has an opportunity for a Customer Service Representative with our client in the Healthcare/NHS industry, located in Marrero, Louisiana. As a Customer Service Representative, you will be the primary point of contact for our customers, handling inbound calls, and ensuring our customers receive an exceptional level of service. This is a short-term contract to full time employment opportunity.

Responsibilities:

• Respond to customer inquiries via phone and email correspondence, ensuring all inquiries are handled with professionalism and accuracy

• Enter customer data and order entries into our system accurately, ensuring all information is up-to-date and accurate

• Use Microsoft Excel and Microsoft Word to handle documentation and reporting tasks

• Schedule appointments for customers as required, ensuring a seamless experience for the customer

• Monitor customer accounts and take appropriate action when necessary

• Work within a call center environment, handling both inbound and outbound calls effectively

• Ensure all customer service activities align with the guidelines and standards of the healthcare industry

• Collaborate with other team members to ensure a high standard of customer service is consistently achieved

• Proactively identify opportunities to improve the customer experience and recommend solutions to management

Requirements

• Proficiency in handling inbound and outbound calls in a healthcare setting

• Previous experience in a customer service role, preferably within a call center environment

• Ability to accurately input and manage data entries

• Experience with email correspondence and excellent written communication skills

• Proficiency in Microsoft Excel and Word for data management and document creation

• Experience in order entry and processing in a fast-paced environment

• Ability to schedule appointments, managing multiple calendars and coordinating schedules

• Excellent interpersonal skills to interact with patients, medical professionals, and team members

• Strong problem-solving skills and the ability to handle customer inquiries and complaints effectively and professionally

• Familiarity with healthcare industry policies, procedures, and regulations is an advantage

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. Apply today!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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