Customer Service Representative in MUSKEGO, Wisconsin

JOB REQUIREMENTS: The Customer Service Representative will assist in
selling and promoting GFL’s solid waste services to businesses and
industrial establishments by placing outgoing calls and handling
incoming customer calls and questions in a professional, courteous
manner. Assist outside sales representative with appointment setting,
customer tracking and quotations. Key Responsibilities: Provide
excellent customer service and professionalism to all customers via in
person, telephone, email, or via the web. Communicate clearly and
concisely with on-the-road employees to give instructions and
assistance. Answer incoming and make outgoing customer telephone calls.
Receive and resolve, within established guidelines, customer questions
and concerns. Monitor, resolve, document, and report all customer
complaints, driver route sheets and call-in sheet and all customer
problems relating to operations and coordinate with sales. Track
customer information and concerns and enter data into database. Research
and complete customer refunds and submit for approval before being
submitted to Accounts Receivable for payment. Maintain new account
files. Work with supervisors to ensure that all missed stops and special
pick ups are completed daily. Provide timely and accurate information
regarding missed stops or other customer concerns. Generate call-in work
orders for drivers Download, distribute and answer all customer
inquiries received via email. Take web request and process payments by
phone. Process customer payments via internet and take cash payment’s
as needed. Enter new subscription residential accounts into system. Run
credit checks on new customers. Complete verification form, service
agreement and pricing matrix on all commercial accounts for changes, new
and cancelled. Key all new/cancelled accounts into Tower system and
verify in system. Scan all contracts into system and maintain records of
them. Assist in completing the Affirmative Action log for all
applicants. Maintain a positive attitude, and promote the GFL
Environmental image by focusing on cooperation, employee partnership and
positive telephone and email manners. Ensure the customer service area
is neat and orderly and ensure proper greeting of all visitors. Conform
in all respects with applicable federal, state/provincial and local
laws, regulations, ordinances and other orders and to all company
policies, procedures and directives from supervisors. May provide back
up assistance for Office Coordinator. Perform other duties and
responsibilities as required or requested by management. Requirements:
High School Diploma or GED. One (1) to Two (2) years customer service
call center experience. Knowledge, Skills and Abilities: Ability to
implement solutions to general and specific customer concerns. Ability
to work in fast-paced environment, meet time deadlines and perform under
pressure. Possess good organizational skills and record keeping skills.
Possess ability to speak and communicate effectively with customers and
employees both verbally and in writing. Proficient in Microsoft Outlook,
Microsoft Word and Excel. Good problem solving ability. Excellent data
entry skills. Physical/Mental Demands: Ability to stand, sit, walk, use
hands and fingers, talk and hear. Visual Requirements: include close
vision, distance vision, color vision, peripheral vision, depth
perception, and ability to adjust focus. Working Conditions: Work in
indoor office environment 95% of the time. Noise level is usually
moderate. #GFLTalent We thank you for your interest. Only those selected
for an interview will be contacted. GFL is committed to equal
opportunity for all, ***** APPLICATION INSTRUCTIONS: Apply Online:
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjczMTk0Ljg3NzBAd2FzdGVpbmR1c3RyaWVzY29tcC5hcGxpdHJhay5jb20