Entry Level Remote Customer Service Representative (Alberta)

Job title:

Entry Degree Distant Buyer Service Consultant (Alberta)

Firm

The Sydney Name Centre

Job description

POSITION OVERVIEWENTRY-LEVEL REMOTE CUSTOMER SERVICE REPRESENTATIVE (ALBERTA)We’re searching for full-time customer support representatives to help inbound customer support, assist desk, and back-office processing representatives for business and public sector help positions. On this function, you’ll deal with inbound calls, troubleshoot primary technical points, construct sturdy relationships with prospects whereas professionally representing a few of the most recognizable manufacturers on the earth.Schedules range by website and challenge; nonetheless, we are able to normally discover one thing that works for everybody. This can be a fantastic alternative so that you can begin your profession with our rising staff, and with our industry-leading coaching, you might be positive to develop. We provide many development alternatives, together with Supervisor, Coach, Expertise Acquisition, and Operations Administration.To be thought-about for this place, you have to full a full software on our firm careers web page, together with screening questions and a quick pre-employment take a look at.…POSITION RESPONSIBILITIESWHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?This place helps customer support, technical help, and buyer gross sales interactions. This function requires you to work together with tons of of consumers every week throughout the nation to resolve help points, promote new services, and guarantee greatest at school buyer expertise. Along with being the perfect within the enterprise in terms of buyer interactions, you will want to be assured, totally engaged, a staff participant, and devoted to bringing a constructive and enthusiastic outlook to work every day.Our entry-level Contact Heart Representatives are chargeable for the next duties:

• Take heed to prospects, perceive their wants, and resolve buyer points
• Make the most of methods and know-how to finish account administration duties
• Acknowledge gross sales alternative and apply gross sales abilities to improve
• Clarify and place the merchandise and processes with prospects
• Appropriately escalate buyer dissatisfaction with managerial staff
• Guarantee first name decision by means of issues fixing and efficient name dealing with

CANDIDATE QUALIFICATIONSWONDER IF YOU ARE A GOOD FIT?MCI gives all new staff with world-class coaching, so all constructive, pushed, and assured candidates are inspired to use. Supreme candidates for this place are extremely motivated, energetic, and devoted.{Qualifications}

• Have to be 18 years of age or older
• Highschool diploma or equal
• Wonderful organizational, written, and oral communication abilities
• The power to sort swiftly and precisely (20+ phrases a minute)
• Primary data of Microsoft Workplace Suite (Excel, PowerPoint, Phrase, Outlook)
• Primary understanding of Home windows working system
• Extremely dependable with the flexibility to take care of common attendance and punctuality
• The power to judge, troubleshoot, and follow-up on buyer points
• An inherent ability for battle decision, drawback fixing and negotiation
• Have to be customer support oriented (empathetic, responsive, affected person, and conscientious)
• Means to multi-task, keep targeted and self handle
• Sturdy staff orientation and buyer focus
• The power to thrive in a fast-paced surroundings the place change and ambiguity prevalent
• Wonderful interpersonal abilities and the flexibility to construct relationships along with your staff and prospects

COMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?We consider that onerous work ought to repay, so we make it possible for our compensation and complete rewards are aggressive. Normal beginning compensation is commensurate with expertise. Common evaluations and raises are awarded based mostly on tenure and efficiency, so our staff make extra annually.Staff earn paid time without work in addition to paid holidays and paid coaching alternatives. Common every day, weekly and month-to-month incentives are a part of the general compensation our staff members get pleasure from and embody financial incentive and prizes akin to computer systems, tablets, telephones, TV’s, journeys, tickets, and even vehicles. Along with our customary group advantages providing for full-time staff following 90-days of employment, all staff are eligible to go for our MEC medical plan after solely 30-days of employment. Advantages choices and plans range barely by location.JUST A FEW OF THE BENEFITS

• Medical, Dental, and Imaginative and prescient Protection Choices
• Paid Time-Off
• Development Alternative
• Enjoyable, Participating Work Setting
• Informal Costume Code
• Money and Prize Contests

PHYSICAL REQUIREMENTSThis job operates in an expert workplace surroundings. Whereas performing the duties of this job, the worker will probably be largely sedentary and will probably be required to sit down/stand for lengthy durations whereas utilizing a pc and phone headset. The worker will probably be often required to function a pc and different workplace gear, together with a telephone, copier, and printer. The worker could sometimes be required to maneuver concerning the workplace to perform duties; attain in any course; elevate or decrease objects, transfer objects from place to position, maintain onto objects, and transfer or exert pressure as much as forty (40) kilos.CONDITIONS OF EMPLOYMENT

• Have to be licensed to work of their nation of residence (America or Canada)
• Have to be prepared to submit as much as a LEVEL II background and/or safety investigation with a fingerprint. Job affords are contingent on background/safety investigation outcomes

REGARDING COVID-19As an employer supporting vital Federal, State, Provincial, and Industrial purchasers, now we have taken steps to make sure that we stay operational whereas taking each precaution attainable to forestall the unfold of COVID-19 and maintain our staff secure.Measures embody social distancing for these working on-site, frequent deep cleansing and disinfecting of workstations and customary areas, every day contactless temperature checks for these important staff working on-site, journey insurance policies limiting journey and necessary quarantine, reporting and quarantine processes and insurance policies for these uncovered, and requesting masks to be worn when on-site staff will not be at their workstation.REGARDING MASKSTo assist shield our candidates and staff, we’re REQUESTING that every one on-site candidates put on a masks to interviews and coaching. In places the place state or native authorities has mandated using masks, we are going to abide by the mandate, and REQUIRE masks be worn when on-location.For extra info on MCI’s response to COVID-19 please go to .REASONABLE ACCOMMODATIONIn line with the Individuals with Disabilities Act (ADA) it’s the coverage of MCI and associates to offer affordable lodging when requested by a certified applicant or worker with a incapacity until such lodging would trigger undue hardship. The coverage concerning requests for affordable lodging applies to all facets of employment. If affordable lodging is required, please contact Kate Murph, Vice President of Human Sources, .EQUAL OPPORTUNITY EMPLOYERAt MCI and its subsidiaries, we embrace variations and consider variety is a profit to our staff, our firm, our prospects, and our group. All facets of employment at MCI are based mostly solely on an individual’s advantage and {qualifications}. MCI maintains a piece surroundings free from discrimination, one the place staff are handled with dignity and respect. All staff share within the accountability for fulfilling MCI’s dedication to a various and equal alternative work surroundings.MCI doesn’t discriminate in opposition to any worker or applicant on the premise of age, ancestry, coloration, household or medical care depart, gender identification or expression, genetic info, marital standing, medical situation, nationwide origin, bodily or psychological incapacity, political affiliation, protected veteran standing, race, faith, intercourse (together with being pregnant), sexual orientation, or some other attribute protected by relevant legal guidelines, laws, and ordinances. MCI will think about for employment certified candidates with legal histories in a fashion in step with native and federal necessities.MCI won’t tolerate discrimination or harassment based mostly on any of those traits. We adhere to those ideas in all facets of employment, together with recruitment, hiring, coaching, compensation, promotion, advantages, social and leisure applications, and self-discipline. As well as, it’s the coverage of MCI to offer affordable lodging to certified staff who’ve protected disabilities to the extent required by relevant legal guidelines, laws, and ordinances the place an worker works.ABOUT USMCI ( ) helps prospects tackle their CX and DX challenges otherwise, creating industry-leading options that ship distinctive experiences and drive optimum efficiency. MCI assists firms with enterprise course of outsourcing, employees augmentation, , buyer providers, and IT Providers wants by offering normal and specialised internet hosting, software program, employees, and providers.In 2019 Marlowe Corporations Inc. (MCI) was named by Inc. Journal as Iowa’s Quickest Rising Firm within the State of Iowa and was named the 452nd Quickest Rising Privately Firm within the USA, making the coveted prime 500 for the primary time. MCI’s subsidiaries had beforehand made Inc. Journal’s Record of Quickest-Rising Corporations 15 occasions respectively. MCI has fifteen enterprise course of outsourcing service supply services in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.Driving modernization by means of digitalization, MCI ensures purchasers do extra for much less. MCI is the holding firm for a various lineup of tech-enabled enterprise providers working firms. MCI organically grows, acquires, and operates firms which have a synergistic services portfolios, together with however not restricted to Automated Contact Heart Options (ACCS), buyer contact administration, IT Providers (IT Schedule 70), and Non permanent and Administrative Skilled Staffing (TAPS Schedule 736), Enterprise Course of Administration (BPM), Enterprise Course of Outsourcing (BPO), Claims Processing, Collections, Buyer Expertise Supplier (CXP), Buyer Service, Digital Expertise Supplier (DXP), Account Receivables Administration (ARM), Software Software program Growth, Managed Providers, and Know-how Providers, to mid-market, Federal & enterprise companions. MCI now employs 10,000+ proficient people with 150+ various North American consumer companions throughout the next MCI manufacturers: GravisApps, Mass Markets, MCI Federal Providers (MFS), The Sydney Name Heart, OnBrand24, and Valor Clever Processing (VIP).DISCLAIMERThe aim of the above job description is to offer potential candidates with a normal overview of the function. It is not an all-inclusive record of the duties, tasks, abilities, and {qualifications} required for the job. You might be requested by your supervisors or managers to carry out different duties. You’ll be evaluated partially based mostly upon your efficiency of the duties listed on this job description.The employer has the appropriate to revise this job description at any time. This job description is just not a contract for employment, and both you or the employer could terminate employment at any time, for any cause.

Anticipated wage

Location

Alberta

Job date

Thu, 18 Jan 2024 04:29:36 GMT

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